FAQ

How do acupressure mats work?

Our mats feature ergonomically designed pressure points that gently stimulate specific areas of your body. This promotes circulation, helps release muscle tension, and encourages deep relaxation after a long day.

Does it hurt to use? How long should I lay on it?

At first, you will feel a intense tingling sensation for the first 1-2 minutes, which quickly turns into a deeply soothing sensation of warmth and muscle relaxation. For best results, we recommend using it for 15-20 minutes daily, either directly on bare skin or wearing a thin t-shirt to reduce the initial intensity.

What payment methods do you accept?

We accept all major credit cards, debit cards (PSE), and secure online payments. Our checkout is fully encrypted for your safety.

Do you offer free shipping?

Yes! We are proud to offer Free Standard Shipping on all orders across Colombia for a limited time.

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times across Colombia usually take between 2 to 5 business days, depending on your city or region.

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can easily monitor your package directly on our 'Track Order' page.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.