Return and Refund Policy

Last updated: July 5, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that due to the nature of our wellness products (personal care and hygiene), items that show any signs of use or have been removed from their protective seals cannot be accepted for returns.

To start a return, you can contact us at soporteaflojastore@gmail.com. Please note that returns must be sent to the specific return warehouse address provided by our customer support team upon approval. Items sent back to us without first requesting a return will not be accepted.

Shipping Costs for Returns
Unless the item is defective or damaged upon arrival, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged or defective items, please provide clear photographic or video evidence within 48 hours of delivery to our support email.

Exceptions / Non-Returnable Items 
Certain types of items cannot be returned, such as personal care, wellness, or hygiene goods that have been opened or used. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards or promotional items.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank, credit card company, or payment platform to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at soporteaflojastore@gmail.com.