Política de envío
Last updated: July 5, 2026
Thank you for choosing Afloja. We are dedicated to delivering your wellness products to you safely and efficiently. Below you will find the terms and conditions that constitute our Shipping Policy.
1. Shipping Rates & Delivery Estimates
Standard Shipping: We are proud to offer Free Standard Shipping on all orders across Colombia for a limited time.
Delivery Timeframe: Once your order is processed, transit times across Colombia usually take between 2 to 5 business days, depending on your city or region. Please note that deliveries to remote areas or during high-demand shopping seasons may take slightly longer.
2. Order Processing Time
All orders are processed within 1 to 2 business days.
Orders are not processed or shipped on weekends (Saturdays and Sundays) or public holidays.
If we experience a high volume of orders or unexpected carrier delays, processing times may be extended. We will notify you via email if there is a significant delay in shipment.
3. Shipment Confirmation & Order Tracking
Once your order has been handed over to the local carrier, you will receive a Shipment Confirmation email containing your tracking number.
You can easily monitor the status and movement of your package directly through our dedicated Track Order page using the tracking number provided. Please allow 24-48 hours for the tracking information to update on the carrier's system.
4. Damages & Lost Packages
Afloja is not liable for products damaged or lost during transit by the local courier services. If you received your order damaged, or if your package has been marked as delivered but you have not received it, please contact the shipment carrier directly to file a claim, or reach out to our support team at soporteaflojastore@gmail.com so we can assist you in the process.
5. Contact Us
If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact our customer support team:
Email: soporteaflojastore@gmail.com
Phone: +57 3158419842